What Can I Do About Low Emotional Intelligence?

          After a recent presentation to introduce the crucial importance of Emotional Intelligence skills in the workplace, Leslie, an audience member, came up to thank me and to express her excitement about the concepts of Emotional Intelligence.  “This all helps explain what is going on in our department!  As a manager, …

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What’s in a Face?

New moms and dads do it without any lessons.  Airport security personnel do it with special training.  Lovers do it ad infinitum(some would say ad nauseum!).  Teachers do it with practiced wisdom.  Nurses do it with empathy for their patients.   Almost all of us, in fact, do it every day—we read the faces of family …

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Can we manage our emotions?

Can you imagine yourself in this picture?  Use your imagination to enter this situation—hold this snake and feel its scales against your skin.  How would YOU feel in this moment? It’s pretty clear here that each of these snake handlers feels differently about the experience.  Not everyone feels the same in a given situation.  Same …

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