One of the biggest challenges for human resources professionals is avoiding bad hiring decisions. Most hiring managers know how to assess a candidate’s technical qualiﬁcations and relevant work experience. However, successful recruitment, especially at the director level and above, also requires the scrutiny of how people work, manage, and lead. This subjective behavior dimension is much more difficult to assess with certainty, and it is often the major factor in a poor hiring decision.
Whereas some suggest that more interviews are the answer, we would suggest that better interviews, not more of them, are the real solution. Focusing on a candidate’s emotional intelligence (EI), as well as on critical technical and experiential data, can unearth the necessary behavioral data and round out a comprehensive hiring process that is much more likely to avert mistakes, particularly for managerial positions.
However, even seasoned human resource (HR) professionals may feel ill equipped to probe eﬀectively for behavioral information. That’s where training in the skills and techniques of emotional intelligence can make all the difference.
For Leaders, Trainers, Coaches, and HR personnel:
What can we do to ensure an emotionally intelligent workforce?
As numerous studies have shown, we can no longer afford to pretend that emotions are not part of the workplace. In fact, ignoring emotions can result in costly lawsuits, increased stress, low morale, lack of productivity, contentious bargaining, and loss of valuable employees.
Increasing the Emotional Intelligence of both leaders and employees, however, results in a healthier, more productive, and more satisfied organization. In other words, it is worth paying attention to the well-being of all members of the organization by supporting the development of Emotional Intelligence competencies.
When leaders and employees become more self-aware, gain the ability to express and manage their emotions appropriately, learn how to read the emotions of others in order to interact with others more productively, and build their own resilience, they become a stronger, healthier workforce.
Consider purchasing a self-paced workbook , Emotional Intelligence for a Compassionate World: Workbook for Enhancing Emotional Intelligence Skills to improve the skills of your workforce.
Emotional Intelligence for a Compassionate World: Workbook for Enhancing Emotional Intelligence Skills